When the driver does not match the photo in the app, decline the ride based on this discrepancy.  Then submit feedback to us so we may investigate and verify the issue and rectify any charges incurred, if applicable.  Safety of our riders and drivers is our top priority.  We take your feedback very seriously.  

To contact customer support, click the message bubble icon to the bottom right of your screen, then click “New conversation” type your message and hit send.

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