Report an accident or collision

CALL 911 for emergencies.

During a ride, you can call 911 using your in-app SoS Button.

To report an accident, tap the button in the bottom right corner and start a new conversation to get connected with our Claims Customer Care team.

Accidents are:

  • Vehicle collision
  • Vehicle struck an object (for example a curb, wall, or tree)
  • Vehicle damaged third-party property

We’ll guide you through the next steps of reporting a vehicle collision. Our team is available 24 hours a day, 7 days a week.

Report an Accident

If you have a safety concern that didn’t involve a collision, report a safety incident by clicking the button in the bottom right corner and starting a new conversation.

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